Tracking Support
Get helpful information on your parcel’s whereabouts, options for changing your delivery, filing a claim and more.
Where’s My Parcel?
We have answers for all your questions. Let’s tick off all the boxes to find out where your shipment is.
I Have an Issue with My Delivery
If you can’t find your parcel or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim.
- Your parcel shows as delivered but you can’t find it.
- It’s been several days since your parcel was scanned and it is late.
- Your parcel arrived damaged or broken.
FAQ
Tracking your parcel on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.
Parcels are generally delivered at any time on Monday to Friday between 9 a.m. and 7 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.
UPS express shipments have guaranteed delivery times that vary by service.
Generally, our drivers can deliver as late as 7 p.m. During the festive season, our drivers may deliver even later.
If we are unable to deliver a parcel that shows a status of ‘out for delivery’, we’ll try another delivery on the next business day.
Your driver will try to leave your parcel out of plain sight to protect it. Check exterior doors or other places where your parcel could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have collected your parcel, like a neighbour. If you still can’t find it, contact the seller to start a claim.