Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com. Note that the UPS Service Guarantee does not apply to shipments affected.
We would like to inform you that we are currently experiencing service delays in the U.S. Virgin Islands due to the completion of Excise Tax assessments and Customs Clearance time procedures.
All shipments imported into the USVI must be submitted to the Excise Tax Revenue Services and U.S. Customs and Border Protection for delivery authorization to being delivered.
For further information and updates, please visit our website at ups.com.