Changing a Delivery You've Sent with UPS Delivery Intercept
With UPS Delivery Intercept®, you can request that we cancel or reroute a shipment you’ve sent, prior to delivery, with one of our four options.
Delivery Intercept Options
Terms of Service
• UPS Delivery Intercept is available for package deliveries within the U.S. and Puerto Rico, excluding UPS Express CriticalSM service
• Fees may apply for all types of requests, however, you’ll only be charged if the request is completed.
How To Request a UPS Delivery Intercept
You can request an intercept from the tracking detail page when tracking your package, through your My Choice for Business® dashboard, or you can follow the steps below to request one from your shipping history. Please note: you must request an intercept prior to the first delivery attempt.
- Log in below to view your shipping history.
- Choose the package(s) that you need to intercept from the list.
- Once you have selected the appropriate package(s), you can choose between the different delivery change options available.
- You’ll be prompted to provide a bit of additional info in order to submit the request.