Contact Us

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Effective August 29th, de-minimis will be eliminated for all shipments importing into the United States (US) regardless of origin or value. All shipments will require entry to Customs Border Protection (CBP) and may result in duty, tax and brokerage fees owing. Get the latest tariff and de minimis updates.

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone number and email below to access the help centre that best fits your need.

Contact Information

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https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:6a8916c1-2ba2-4b89-8215-38dbb081bc82

  • Local UPS Address FITS Express (Pvt) Ltd
    Authorized Service Contractor for UPS
    No.09, Abdul Caffoor Mawatha,
    Colombo 03, Sri Lanka
  • Regional UPS Address Jebel Ali Free Zone (JAFZ)
    JAFZ - South, Plot No. S20118, Road SW101
    Jebel Ali, Dubai, P.O. Box 262970
    United Arab Emirates
  • Emailhello@fitsexpress.com