Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages.
Service Alerts
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Summary: Service disruptions during NATO Summit in The Hague
From Sunday, 22 June to Thursday, 26 June, significant traffic disruptions are expected due to the NATO Summit. Temporary and partial closures of motorways, regional, and local roads in and around The Hague may lead to delays.
As a result, UPS drivers may arrive later than scheduled for deliveries or collections in affected areas.
For the most up-to-date information on your shipments, please use the tracking tool on ups.com.
Please note: When service is impacted by events beyond UPS's control, the UPS Money-Back Guarantee does not apply.
Summary: For All Shipments Delivered in Germany – Important Compliance Change as of January 1st
Effective 1 January 2025, changes to the 2024 German postal law require updates to labelling of certain parcels.
To comply with this new law, parcels weighing between 10 and 20 kilograms and those over 20 kilograms, delivered in Germany, will require icons indicating the weight class.
UPS systems have been updated to display these icons.
UPS WorldShip users that have not yet upgraded to Version 28 (upgrades taking place) and Host to Host shippers that have not yet completed programming are requested to apply weight class stickers to parcels weighing between 10 and 20 kilograms and those over 20 kilograms, that will be delivered in Germany.
If you need these labels, please contact Customer support.
It is the shipper’s responsibility to ensure that parcels are labelled in accordance with all regulatory requirements.