Contact Us

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Changes to De Minimis May Impact Charges

Effective August 29th, de-minimis will be eliminated for all shipments importing into the United States (US) regardless of origin or value. All shipments will require entry to Customs Border Protection (CBP) and may result in duty, tax and brokerage fees owing. Get the latest tariff and de minimis updates.

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

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UPS Is Now on LINE

LINE is a new channel for real-time UPS support. Track and manage your shipments effortlessly on your mobile device.

Contact Us

Support When You Need It

Use the phone numbers below to access the help centre that best fits your need.

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Customer Support

Monday - Friday: 9 am - 630 pm

0120-27-1040 (toll-free)

(81) 3-5484-5834 (Overseas dial-in)

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Billing Questions

Monday - Friday: 9 am - 6 pm

0120-93-7805 (toll-free)

(81) 3-5484-6411 (Overseas dial-in)

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Technical Support

Monday - Friday: 830 am - 630 pm

00531 85 0020 (toll-free)

Contact Information

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  • Local UPS Address UPS Japan Co., Ltd. (Small Package)​
    MS Shibaura Bldg. 13F​
    4-13-23 Shibaura, Minato-ku​
    Tokyo 108-0023​
    Japan
  • Regional UPS Address UPS Asia Pacific Region Office​
    UPS House​
    22 Changi South Avenue 2​
    Singapore 486064

UPS Supply Chain

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Need Additional Help?

You can email customer support as well. Please note: it may take several days before we're able to respond to your request.