Contact Us

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers below to access the help centre that best fits your need.

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https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:89da2d45-ca58-417f-a727-511a4667b06d

Customer Support

Monday - Friday: 830 am - 1030 pm
Saturday: 830 am - 615 pm

852-2735-3535

(Service only in Hong Kong, local charges may apply)

https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:35db2089-4b15-4ef2-ae3e-d967beb17048

Billing Questions

Monday - Friday: 9 am - 630 pm

8009-69618 (toll free)

https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:b6cf3e72-5c5c-48a9-b218-7cf421dcb87a

Technical Support

Monday - Friday: 830 am - 630 pm
Saturday: 830 am - 12 pm
Closed on Sunday and Public Holidays

8206-2133 (toll free)

Contact Information

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  • Local UPS Address UPS Administration Office​
    36/F, 9 Wing Hong Street​
    Cheung Sha Wan​
    Kowloon​
    Hong Kong SAR, China​
    Monday - Friday: 08:45 - 17:45
  • Regional UPS Address UPS House​
    22 Changi South Avenue 2​
    Singapore 486064

UPS Supply Chain

https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:65c2504b-6689-4150-a73a-579e07de4466

UPS WhatsApp

Connect with us on WhatsApp for real-time UPS support. Track and manage your shipments effortlessly on your mobile device.

Contact us

Need Additional Help?

You can email customer support as well. Please note: it may take several days before we're able to respond to your request.