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Effective August 29th, de-minimis will be eliminated for all shipments importing into the United States (US) regardless of origin or value. All shipments will require entry to Customs Border Protection (CBP) and may result in duty, tax and brokerage fees owing. Get the latest tariff and de minimis updates.

Online Support Resources

You’ve got questions, we've got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Need to File a Complaint?

You can email, call or message us on social to contact us about an issue you are facing.

See Contact Options

Have a Problem With Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Local rates will apply and mobile phone charges may vary.

Contact Information

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https://delivery-p55671-e392469.adobeaemcloud.com/adobe/assets/urn:aaid:aem:6a8916c1-2ba2-4b89-8215-38dbb081bc82

  • UPS Ltd. Lotus 2, Lotus Park, The Causeway, Staines-upon-Thames, Middlesex, TW18 3AG
  • Regional UPS Address UPS Europe SRL/BV
    Avenue Ariane 5
    1200 Brussels, Belgium
  • Country Manager Markus Kessler

UPS Supply Chain

Local Company Registries

Trade Registry: Companies House
Trade Registry Number: 1933173
VAT Number: GB 222421710

Do You Need Additional Help?

You can email customer support as well. Please note: It may take several days before we are able to respond to your request.