Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.
Update October 9, 2025: UPS’s money-back guarantee (also known as the UPS® Service Guarantee) is reinstated for international shipments to the United States beginning with packages picked up starting October 10, 2025.
The money-back guarantee does not apply to international UPS shipments to the United States picked up from October 2, 2025 through October 9, 2025.
Effective August 29, 2025, the de minimis exemption for low-value shipments (under $800 USD) to the U.S. has been suspended, meaning all U.S. imports, regardless of value, origin, or entry mode, will be subject to applicable U.S. duties and taxes that may be charged to the receiver of the goods if the shipper did not prepay these fees in advance.
This change has resulted in a substantial rise of formal customs clearances, which has led to increased processing times and delays particularly for shipments that require input from other government agencies like FDA eligible shipments.
It is now also mandatory for all shipments to the U.S. to include information pertaining to the country-of-origin for each commodity on your commercial invoices when creating your shipment.
Actions to Take:
- Ensure complete and accurate commercial invoice information, including product details, country-of-origin, HTSUS code, quantity, and value.
- Include information pertaining to the country-of-origin for each commodity on your commercial invoices when creating your shipment.
- For shipments requiring formal entries, provide an Importer Tax ID with EIN or SSN.
- Include the recipient’s email and contact information for duty and tax collection.
For more information on tariff updates and frequently asked questions, please visit the tariff page on ups.com.
Since Monday, 7 July 2025, Poland has reintroduced border controls at its borders with Lithuania and Germany. These controls took effect at midnight on 7 July and are scheduled to remain in place until 5 August 2025. This period may be extended.
The reintroduction of these controls may affect road traffic capacity and result in transport delays. As a result, UPS deliveries crossing the borders with Germany and Lithuania may be delayed.
For the latest status of your shipments, please use the tracking tool on ups.com.
Please be aware that when service is affected by circumstances outside of UPS’s control, UPS’s money-back guarantee does not apply.
Due to adverse weather conditions and a strike by French dockworkers on Thursday, 30 January 2025 and Friday, 31 January 2025, some ferry connections between mainland Europe and Ireland are disrupted, potentially causing shipment delays.
We have implemented contingency plans to help ensure that shipments reach their final destinations as quickly as conditions allow.
For the latest updates on your shipments, please use our online tracking tool.
Please note that when service is disrupted due to circumstances beyond UPS’ control, the UPS Money-Back Guarantee does not apply.
Effective 1 January 2025, changes to the 2024 German postal law require updates to labelling of certain parcels.
To comply with this new law, parcels weighing between 10 and 20 kilograms and those over 20 kilograms, delivered in Germany, will require icons indicating the weight class.
UPS systems have been updated to display these icons.
UPS WorldShip users that have not yet upgraded to Version 28 (upgrades taking place) and Host to Host shippers that have not yet completed programming are requested to apply weight class stickers to parcels weighing between 10 and 20 kilograms and those over 20 kilograms, that will be delivered in Germany.
If you need these labels, please contact Customer support.
Stickers will soon be available for order in the customer material order system on UPS.com.
It is the shipper’s responsibility to ensure that parcels are labelled in accordance with all regulatory requirements.