We at United Parcel Service (collectively, "UPS"), respect your concerns about privacy.

This Privacy Notice describes the types of personal information we collect, how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) answer questions you may have about our privacy practices.

This Privacy Notice is not a contract and does not create any contractual rights or obligations.

This Privacy Notice does not apply to The UPS Store or any other retail location or to any subsidiary or affiliate of United Parcel Service, Inc., that maintains its own privacy notice. This Privacy Notice also does not apply to personal information about employees.

Our privacy practices may vary among the countries or territories in which we operate to reflect local practices and legal requirements, which we may explain through jurisdiction-specific addenda to this Privacy Notice. In the event of any conflict or inconsistency between the jurisdiction-specific addendum that applies to you and the main body of this Privacy Notice, the terms of such addendum will govern and prevail.

We may obtain personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed or web-based chats with customer service and accounting centers which may be recorded.

The types of personal information we may obtain include:

• Individual and business contact information (such as name, company name, physical address, email address and telephone or fax number)
• Shipping information (such as (i) shipping-related contact details like the sender's, and consignee's and/or neighbor's (for UPS My Choice's "leave with neighbor" feature) name, physical address, email address and telephone number, (ii) signature for proof of delivery, (iii) UPS account number, (iv) information given to us that helps us access locations to which we provide service, (v) package tracking number, (vi) information created by UPS or UPS Business Partners to document the delivery process and information provided to us regarding the content of certain shipments, but only to the extent an identifiable person can be linked to such content.
• Information that enables us to verify an individual's identity
• Names, email addresses and telephone numbers of others to whom we are asked to send information
• Information provided in response to surveys
• Username, password and other credentials used to access UPS products and services
• Social media handles, content and other data posted on our official social media pages or elsewhere on the Internet (such as other public locations), and information (such as email address and other information you allow to be shared) we obtain through UPS-related social media apps, tools, widgets and plug-ins (including third-party login services such as "Login with Facebook")
• Information provided by you or that we obtain in connection with third party platforms which you use to interact with us, such as instant messaging and communication platforms. This includes: (i) the content of messages you send; (ii) the content of our replies (e.g., providing requested information); and (iii) metadata linked to those messages (such as a conversation or user ID), but only to the extent an identifiable person can be linked to such information
• The geographic location of your mobile device if you use certain features of our apps
• Payment information (including payment card details or online payment services number and invoicing address) and financial information (such as bank account numbers)
• Tax identification number or business identification number (to the extent this constitutes personal information) in circumstances in which you request products or services for which this information is required, or in connection with certain promotions or prize draws
• Other personal information that may be provided to us to obtain a UPS product or service
• Video and still images that we collect through the use of video technology at UPS facilities and on UPS package cars, subject to the requirements and limitations of applicable law, but only to the extent an identifiable person can be linked to such video or still images

We also receive personal information from our customers in order to perform services. We may receive personal information from third parties, including public databases, social media platforms, instant messaging and communication platforms, or third party partners such as analytics or marketing providers.

When we pick up or deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.

In addition, when you visit our websites, use our chatbot, use our apps, interact with UPS through third party platforms such as instant messaging and communication platforms, or interact with UPS-related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon” also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store “clickstream” data to tell us usage patterns. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all the features of our websites or apps. Both we and others (such as our advertising networks) may collect personal information about our visitors’ online activities, over time and across third-party websites, when using our websites and apps.

We collect session analytics information, including browsing behavior, click patterns, keystrokes, and pages visited, when you visit our websites and applications. We and our third-party service provider may also collect, record, and analyze interactions with the chat feature of our website and application. This information helps us understand our customers’ online activities, determine usage patterns, provide customer service and support, and improve and impair website functionality. This information is also helpful to our experience teams so they can design better experiences for you.

The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook “Like” button, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.

We may use the information we obtain to:

• Pick up, deliver and track shipments
• Provide products and services you request (such as logistics, supply chain management, customs clearance and brokerage services, and financial services)
• Process and collect payments
• Provide customer support and respond to and communicate with you about your requests, questions and comments
• Send you tracking updates (from UPS and/or our business partners), communicate with you directly to help you select convenient delivery options and facilitate the delivery (provided your consent was obtained where required)
• Establish and manage your UPS account (including your online account on UPS.com and its various features, such as the address book and the UPS Billing Center)
• Offer you products and services we believe may interest you
• Communicate about, and administer your participation in, special events, programmers, surveys, contests, prize draws and other offers or promotions
• Enable you to post on our blogs and interact with UPS through social media and other third party platforms which you use (such as instant messaging and communication platforms)
• Send information to your contacts if you ask us to do so
• Process claims we receive in connection with our services
• Operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services, technologies, websites and apps, including artificial intelligence technologies; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services)
• Perform data analyses (including market and search and analytics, trend analysis and profiling, financial analysis and anonymization of personal information)
• Protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities
• Comply with applicable legal requirements and our policies
• Establish, exercise and defend legal claims
• Monitor and report compliance issues

In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users' visits to our websites and apps, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our websites and apps, (iii) improving website functionality and user experience, (iv) debugging, identifying, and repairing errors that impair the intended functionality of our websites, (v) providing customer service and support, and (vi) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our websites and apps, identify users of our websites and apps, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites and apps to better meet the needs of our users. Our websites and apps are not designed to respond to "do not track" requests from browsers.

On our websites and apps, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Notice provides details and explains how to exercise your choices.

You may see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect includes information about your visits to websites that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. To learn how to opt out of this ad network interest-based advertising, select here.

We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. To perform our pick-up and delivery services, we share shipping information with third parties such as shippers, consignees, third party payers and recipients. We also share personal information with third parties who need it to perform services on our behalf based on our instructions, including third-party software providers that support our web-based chats. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

We also may share the personal information we obtain with our affiliates, franchisees, resellers and joint marketing partners. These entities, which collectively are referred to here as the "UPS Business Partners", may use the information for the purposes described in this Privacy Notice. We may share physical location data with our UPS Business Partners and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps. In addition, except as described below, unless you object, we may share other personal information with third parties who are not UPS Business Partners for those parties' own purposes, such as to offer products or services that may interest you.

Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook "Like" button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and UPS is not responsible for those providers' information practices.

Many of our customers outsource all or a part of their supply chains to us. Through our forwarding and logistics business units, we manage these supply chains, focusing on supply chain optimization, freight forwarding and international trade and brokerage services for our customers worldwide (including a broad range of transportation solutions such as air, ocean and ground freight). We also provide information technology systems and distribution facilities adapted to the unique supply chains of specific industries such as health care, technology and consumer/retail businesses. In the course of providing forwarding and logistics services, we may obtain, use and disclose personal information about our customers' customers. In these circumstances, we process the information based on the agreement with our customer.

We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

Subject to requirements and limitations of applicable law, (i) you may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information through your ups.com account on UPS.com, (ii) you may request that we delete personal information that we have collected about you, or (iii) you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the "How To Contact Us" section of this Privacy Notice. To help protect your privacy and maintain security, we will take steps to verify your identity and/or may ask you to provide other details before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to requirements and limitations of applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below. You may have certain other privacy-related rights as described in jurisdiction-specific addenda to this Privacy Notice.

We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.

When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law. We use contractual protections for the transfer of personal information among various jurisdictions (including, for example, the European Commission's standard contractual clauses). We have also established a UPS group-wide Privacy Code (Binding Corporate Rules) for Customers to protect the transfers of personal data of our customers, suppliers, and business partners outside the European Economic Area as required under applicable data protection laws.

We do not knowingly collect personal information through our websites or apps from persons under the age of 13. If you believe anyone under age 13 has provided personal information to us, please contact us as indicated in the "How to Contact Us" section of this Privacy Notice and we will work to delete it.

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorized individuals, information that is located on the outside of a package or letter may be visible to others.

Your personal information will not be stored for longer than necessary for the purposes for which they were collected or as required under applicable retention policies and/or in accordance with applicable law. Our retention policies reflect local statute of limitation periods and national statutory obligations of UPS.

This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.

If you have any questions or comments about this Addendum, please contact us by email using the UPS Privacy Webform.

You also may write to us at:

UPS Corporate Headquarters
Attention: Global Privacy Manager
55 Glenlake Parkway, NE
Atlanta, GA 30328
United States

We offer you certain choices about how we communicate with you and what information we collect from you. You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails, selecting the Email Unsubscribe link below, adjusting your email preferences in your ups.com profile, or contacting us as specified in the "How To Contact Us" section above. You also may ask us not to send you other marketing communications by contacting us as specified in the "How To Contact Us" section above, and we will honor your request. Consistent with the choices available in the "Information We Share" section, you may withdraw your consent or object to certain information sharing by selecting the Email Unsubscribe link below or by contacting us as indicated above. In addition, subject to requirements and limitations of applicable law, you may object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.

Email Unsubscribe

To learn more about how to opt out of ad network interest-based advertising, please visit the opt-out page at:

View the Self-Regulatory Principles for Online Behavioral Advertising

To opt-out of the collection of personal information by our social media, advertising, and analytics partners, you may visit: Cookie Policy.

This EEA/UK Addendum supplements the UPS Privacy Notice and is applicable to the processing of personal data by UPS entities that are in scope of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “EU GDPR”) and/or Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 as it forms part of the laws of the United Kingdom (the “UK GDPR”), as each may be amended from time to time. Where the EU GDPR or UK GDPR applies, the provisions of this EEA/UK Addendum prevail over any conflicting provisions in the UPS Privacy Notice.

If you want to learn more about our use of cookies and similar technologies, please see our Cookies Policy.

Relevant Data Controller

UPS’ subsidiaries and affiliates located in the EEA/UK collect and process personal data in the context of the services that we provide.

The relevant data controller for the processing of your personal data is the UPS entity listed for the country in which you reside,  according to the following list: UPS Data Controllers.

Purposes for Processing Personal Data

We process your personal data for the purposes set out in the “How We Use the Information We Obtain” section of the UPS Privacy Notice.

Also, we might process your personal data to develop and use AI-powered tools.  We build, train, and improve machine learning (ML) models, which we then use to assist with our data analysis, predictions, and decision-making. This helps us enhance our services, make our processes more efficient, and provide valuable insights while making sure we protect your data. We're dedicated to balancing innovation, efficiency, and compliance, and we make sure that our AI/ML initiatives benefit our customers as well as our supply chain stakeholders.

Legal Bases for Processing Personal Data

We process your personal data to provide the services you requested as far as this is necessary for performing the contract we have with you. This includes processing your name and address so that we can deliver parcels.

We may also need to process your personal data in order to comply with our policies and applicable legal requirements, including responding to reasonable information requests from law enforcement bodies or representatives, judicial authorities, governmental agencies or bodies, and data protection authorities in the EEA/UK.

We rely on our legitimate interest to:

• Provide customer support and respond to and communicate with you about your requests (such as requests for shipping quotes and information on UPS access points, questions and comments);
• Send you tracking updates (from UPS and/or our business partners) and help you select convenient delivery options;
• Enable you to post on our blogs and interact with UPS through social media and other third-party platforms that you use (such as instant messaging and communication platforms);
• Operate, evaluate and improve our business (including developing new products and services; managing our communications, determining the effectiveness of our sales, marketing and apps; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services);
• Route optimization
• Perform data analyses (including market and consumer search and analytics, trend analysis and profiling, financial analysis and anonymization of personal data);
• Keep our services safe from misuse and illegal activity, when we process your personal data to protect against, identify and prevent fraud and any other prohibited or illegal activity;
• Market and promote our services, when we process your personal data to offer you services that we believe may be of interest to you;
• Develop and use AI-powered tools (and, with that objective, build, train, and improve machine learning (ML) models).

Only to the extent consent is used as a legal basis: Where we rely on your consent as the legal basis for processing, you will first be informed of the intended purposes for which your personal data will be processed. Please note that if you choose to withdraw your consent, you may not be able to participate in or benefit from our programs, services and initiatives for which you provided consent.

Data Retention

Your personal data will not be stored for longer than necessary for the purposes for which the data was collected, or as required under applicable retention policies and/or in accordance with applicable law. Our retention policies reflect local statute of limitation periods and national statutory obligations of UPS.

Personal Data Recipients

We share your personal data with third-party data processors for the purposes set out in the “Information We Share” section in the UPS Privacy Notice.

We may also share your personal data with third-party data controllers (e.g., last mile delivery providers, national postal services, banks, insurance companies, or telecommunications providers).

All these third parties are subject to stringent contract provisions or requirements imposed by law with a view to ensuring data protection, privacy, and confidentiality.

International Data Transfers

We may transfer your personal data to countries that have not been found by the European Commission to provide adequate protection of personal data, including the United States. For any such transfers, UPS has taken or will take the necessary contractual measures to ensure that your personal data remains adequately protected (including, for example, by entering into the European Commission’s standard contractual clauses for international data transfers).

Due to the global nature of UPS operations, we may also disclose your personal data to other entities of the UPS group to fulfil the purposes described in this Privacy Notice. We have established a UPS group-wide Privacy Code for Customers to protect the transfers of personal data of our customers, suppliers, and business partners outside the EEA as required under applicable data protection laws (the ‘Privacy Code’). This Privacy Code was approved by the EU supervisory authorities and complies with the requirements of the EU GDPR on binding corporate rules used as appropriate transfer safeguards. This Privacy Code contains legally binding and enforceable internal policies that apply to all UPS group entities and explains how we protect the personal data of customers, suppliers, and business partners that we process and transfer in the context of our business activities. You can access a summary of our Privacy Code, the list of definitions of our Privacy Code, how to exercise your rights under the Privacy Code and how we process and transfer personal data outside the EEA here. Please note that the Privacy Code does not affect the rights established by the EU GDPR and only provides supplemental rights and remedies to our customers, suppliers, and business partners.

For further information about UPS' international data transfer practices, and to consult the contractual measures in place or our Privacy Code, please contact us using the contact details in the ‘How to Contact Us’ section above.

Your Data Subject Rights

• You have the right to request access to the personal data we processed about you. However, in some cases, we may have to charge a reasonable fee, for example, if you send us multiple requests within a relatively short period of time.

• You have the right to ask that the personal data we process about you is corrected (free of charge), if the data is no longer accurate.

• If you have consented to the processing of your personal data, you have the right to withdraw that consent at any time.

• You have the right to request that we delete the personal data we process about you if the data is no longer needed for the purposes set out in the UPS Privacy Notice or if you withdraw your consent. UPS will weigh your request against:

  • Our own overriding interests or those of another party;
  • Legal or regulatory obligations or administrative or judicial orders which may prevent us from deleting your data.

• Instead of deletion you can also request that we limit the processing of your personal data if and when (a) you contest the accuracy of that data, (b) you consider our processing of the data to be illegal, (c) the data is no longer needed for the purposes set out in the UPS Privacy Notice, but you need the data to defend yourself in judicial proceedings.

• When we process your personal data based on your consent or in order to fulfil a contract, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and you have the right to transmit the data to another data controller.

• You have the right not to be subject to a decision solely based on automated processing of your personal data, which produces legal effects concerning you or when this decision similarly significantly affects you, unless such a decision is necessary for our contract with you, or you have explicitly consented to it.

• At any time, you have the right to object to our processing of your personal data on grounds relating to your particular situation. In that case we will no longer process your personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. You can always object to our processing of your personal data for direct marketing purposes, free of charge and without justification.

We have the right to refuse to act on your request or charge a reasonable fee to exercise your request where your request is manifestly unfounded, excessive or otherwise unreasonable, for instance, because it is repetitive. In some situations, we may refuse to act or impose limitations on the exercise of your data subject rights, as permitted by law. Before UPS is able to provide you with any information or correct any inaccuracies, we may need to verify your identity by potentially asking for additional information from you.

In order to exercise your data subject rights, please contact us using the information provided in the UPS Privacy Notice’s 'How to Contact Us' section. If you are concerned about how we handle your personal data or your data subject requests, you are entitled to submit a complaint to the relevant supervisory authority. A list of supervisory authorities can be found here.