If you've received a damaged parcel, you'll need to contact the sender to start a claim.

If you're the sender, you'll need to contact your local UPS office. You'll need to send the following items to the claims office:

• A bill, including your signature, for the goods that have been damaged.
• A copy of the original invoice or statement showing the value of the merchandise.
• A copy of the original shipping receipt.

Contact Us