Contact Us

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Changes to De Minimis May Impact Charges

Effective August 29th, de-minimis will be eliminated for all shipments importing into the United States (US) regardless of origin or value. All shipments will require entry to Customs Border Protection (CBP) and may result in duty, tax and brokerage fees owing. Get the latest tariff and de minimis updates.

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers and emails below to access the help centre that best fits your need.

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Customer Support

M - F, 7:00 – 18:30 (7 a.m. – 6:30 p.m.)

+420 233 003 300

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Billing Support

For domestic and import billing support

Payments & Customers Accounts: pohledavky@ups.com
Invoices & Billing: fakturaceCZ@ups.com

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Technical Support

For assistance with installing, upgrading, or using UPS technology.

+420 239 016 468

Contact Information

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  • Local UPS Address: Ke Kopanině 559
    25267 Tuchoměřice
    Czech Republic
  • UPS Europe SRL/BV Avenue Ariane 5
    1200 Brussels Belgium
  • Brno Kaštanová 64
    620 00 Brno
    Czech Republic
  • Ostrava Na Rovince 873
    720 00 Ostrava-Hrabová
    Czech Republic
  • Plzeň K Cihelnám 947/79
    326 00 Plzeň 8-Černice
    Czech Republic
  • Pardubice Jozífova 485
    53345 Opatovice nad Labem

UPS Supply Chain

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Local Company Registries

Registered in: Commercial Register maintained by Municipal Court in Prague, insert no C 60935
VAT Number: CZ25684094

Need Additional Help?

You can email customer support as well. Please note: it may take several days before we're able to respond to your request.