International Shipping

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Whether you’re new to global shipping, or an experienced exporter looking to streamline processes or reach new markets, we can help.

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Effective August 29th, de-minimis will be eliminated for all shipments importing into the United States (US) regardless of origin or value. All shipments will require entry to Customs Border Protection (CBP) and may result in duty, tax and brokerage fees owing. Get the latest tariff and de minimis updates.

Who’s Shipping Internationally?

We’ve tailored step-by-step guides to walk you through your international shipping process.

Which forms are needed to clear customs?

You will need to complete a commercial invoice, which is required for all cross-border shipments, except for documents that have no commercial value.

There may be other forms required for your shipment, depending upon the details of your shipment. We’ll provide this info and help you complete these forms online as you’re creating your shipping label. We’ve also provided an overview of the most common customs forms along with details about when each is required.

If you have a UPS account, we can transmit your customs forms digitally (to enable Paperless® Invoice, go to your account details screen to enroll your account). If you don’t have an account, you can open one here and will be automatically enrolled. Otherwise, be sure to print out three copies of the commercial invoice and include it with your package.

How to Avoid Customs Delays

An accurate and complete commercial invoice is critical for customs clearance. Here are a few other tips to avoid customs holds.

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  • Valid and Complete Descriptions

Clear and precise detail on every item in the shipment must be provided. Find acceptable and unacceptable descriptions here.

  • Accurate Tariff (HS) Codes

An incorrect code can lead to customs delays or even fines. To ensure accuracy, look up your code before creating your shipping label.

  • Include Shipper and Receiver Contact Details

Shipper and receiver details including email addresses and phone numbers are mandatory to facilitate customs communication.

  • Pay All Duties and Taxes

If the required import duties, taxes or fees have not been paid, the package may be held until payment is made.

  • Follow Protocols for Prohibited Items

Items like pharmaceuticals, cosmetics, and perishables require special documentation per U.S. Food and Drug Administration (FDA) regulations.

  • Send Customs Forms Digitally

Send your commercial invoice digitally using Paperless Invoice via your UPS account to speed up customs. Otherwise, print three copies and include them with your package.

Additional Guidance for Regulated Goods

We’ve outlined a few specific items below, but we also offer a full list of hazardous or special-care items along with shipping guidance.

Steel, Aluminum, and Copper

Many products, including their packaging, contain these metals or derivatives of these metals and must comply to the following:

  • Steel articles and derivatives subject to Section 232 must include country of melt and pour, content value, and content weight.
  • Aluminum articles and derivatives subject to Section 232 must include country of most recent cast, country of largest smelt, country of 2nd largest smelt, content value, and content weight.
  • Copper articles and derivatives subject to Section 232 must include content value, and content weight.
U.S. FDA Regulated Shipments

Be sure to follow the required process for shipments containing food items to the U.S. that are regulated by the Food and Drug Administration (FDA). All required documentation must be accurate and complete to avoid delays, penalties, refusal of entry, and potential risk of abandonment. The FDA reviews entries to determine compliance with U.S. regulations and may require a secondary inspection.
In general, shippers must:

  1. Determine if FDA Regulation Applies (e.g. food items)
  2. Prepare Required Documentation
  3. File Prior Notice (PN) with the FDA before the shipment arrives to the border
  4. Provide complete and accurate data on your entry submission

For more detail, visit the U.S. Food and Drug Administration web page.

Food Shipments

HTS Chapters: 7- 23 and 25

  • All items must be labeled in English.

  • A commercial invoice that includes complete description, country of manufacture, and value for each item must be written in English.

  • Name and address of each manufacturer.

  • Prior Notice must be provided for all food for humans and animals that is imported or offered for import into the United States.

    • Customers are encouraged to file and provide the Prior Notice System Interface (PNSI) number as part of their shipments to avoid delays (click here for details and guide).

      • It is recommended to attach the document containing the PNSI number.
      • Alternatively, the number may be entered in the invoice line reference field or the invoice comments sections.
    • UPS can also file a PNSI for you at a fee.

Cosmetic Shipments

Specific requirements apply to shipments containing cosmetics (HTS Chapters: 33, 3401, 9616)

  • The product labeling must be labeled in English.
  • The commercial invoice must include a complete description, country of manufacture, and value for each item / product. The commercial invoice must also include the Product Identification Number and be written in English.
  • The name and address of each manufacturer must be included.
  • Branded goods (patented name and / or product) must have an authorization letter from the corporate owner of the brand (if shipped by a third party).
Medical Device Shipments

Specific requirements apply to shipments containing medical devices (HTS Chapter 90)

International Shipping Support

Ship globally with confidence with our expert help for customs compliance and delivery.

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