Contact Us

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Changes to De Minimis May Impact Charges

Effective August 29th, de-minimis will be eliminated for all shipments importing into the United States (US) regardless of origin or value. All shipments will require entry to Customs Border Protection (CBP) and may result in duty, tax and brokerage fees owing. Get the latest tariff and de minimis updates.

Online Support Resources

You’ve got questions, we’ve got answers.

Where’s My Parcel?

Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.

Visit Tracking Solutions

Helpful Shipping Tools

From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.

Explore Shipping Solutions

Have a Problem with Your Delivery?

We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.

File a Claim

Support When You Need It

Use the phone numbers and email below to access the help centre that best fits your need.

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Customer Support

Monday - Friday: 8 am - 8 pm

(61) 131 877

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Technical Support

Monday - Friday: 930 am - 730 pm

1800 148 934

Contact Information

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  • Local UPS Address
    Local UPS Australia P/L – Sydney (Main Office)
    Building 4​
    14A Baker St​
    Banksmeadow NSW 2019​
    Australia​
    Tel: (61) 131 877​
    Operating hours: Mon–Fri: 8am–6pm​
  • Regional UPS Address
    UPS House
    22 Changi South Avenue 2
    Singapore 486064

UPS Supply Chain

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UPS WhatsApp

Connect with us on WhatsApp for real-time UPS support. Track and manage your shipments effortlessly on your mobile device.

Contact Us

Need Additional Help?

You can email customer support as well. Please note: it may take several days before we're able to respond to your request.